Privacy Policy

1. Introduction

ServiceLineAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist service and visit our website at servicelineai.co (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account or sign up for our Service
• Complete forms on our website (contact forms, demo requests, etc.)
• Configure your AI receptionist settings
• Communicate with our support team

This information may include:

• Name, email address, phone number
• Business name, address, and industry information
• Payment and billing information
• Business hours, services offered, and pricing information
• Calendar access and integration credentials

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Call transcripts and summaries (captured automatically for all calls)
• Call audio recordings (optional add-on service - not recorded by default)
• Call metadata (date, time, duration, caller phone number)
• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Customer Call Data

When customers call your business through our Service, we collect and process information provided during those calls, including names, phone numbers, addresses, service requests, and any other information discussed during the call. This data is collected on your behalf to provide the AI receptionist service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Service: Answer calls, book appointments, qualify leads, and manage customer interactions on your behalf
• To Improve the Service: Train and optimize our AI models, fix bugs, and enhance functionality
• To Communicate: Send notifications, updates, and support responses
• To Process Payments: Handle billing and payment processing
• To Ensure Security: Detect fraud, prevent abuse, and protect our systems
• To Comply with Legal Obligations: Respond to legal requests and enforce our terms
• For Analytics: Understand how the Service is used and identify trends

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating the Service, including cloud hosting providers, payment processors, calendar integration services, and CRM platforms. These providers have access to your information only to perform tasks on our behalf and are obligated to protect your data.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure data storage with regular backups
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Call transcripts and summaries are retained for 90 days by default for quality assurance purposes, unless you request deletion or configure a different retention period. If you opt for the audio recording add-on service, audio recordings are also retained for 90 days by default. Account information is retained until you close your account, and we may retain certain information for a reasonable period after account closure to comply with legal obligations or resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw your consent to data processing where we rely on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information. To exercise your rights, contact us at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: